FAQ

I can't sign in, what do I do?

If you are an incoming student, new employee of have recently changed jobs, you may not yet be able to sign up for MessageMe alerts.  Until your status at the University has changed to "Active" you will not be able to sign up.  Once your status is updated, it may take 24-48 hours for your account in MessageMe to be accessible.

If you think you should be able to sign in, but still cannot, please visit huit.harvard.edu/ithelp...

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Why am I being asked to confirm receipt of the message?

Clicking 'confirm receipt' indicates to the emergency notification system that you "got the message" and no need to send to other devices.  This could minimize the number of alerts you receive.  However, the system sends alerts so quickly that you may receive multiple alerts even though you have clicked 'confirm receipt'.

What is Everbridge?

Everbridge is an emergency service company whose mission is to deliver timely, urgent communications.  Everbridge is the underlying service provider who delivers alerts sent through MessageMe.

What is MessageMe?

MessageMe is a service that allows you to receive notifications via phone calls, text messaging, and e-mail about emergency or urgent events occurring on campus. Additionally, MessageMe is used to alert people of school closures related to weather.