FAQ

I can't sign in, what do I do?

If you are having trouble signing in to MessageMe immediately after joining Harvard or moving to a new role or organization within the university, your MessageMe account may not be ready yet. In this case, wait a couple of days and then try again.
 

If you think you should be able to sign in, but still cannot, please email ithelp@harvard.edu or call 5-7777 (617-497-7777)


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Why am I being asked to confirm receipt of the message?

Clicking 'confirm receipt' indicates to the emergency notification system that you "got the message" and no need to send to other devices.  This could minimize the number of alerts you receive.  However, the system sends alerts so quickly that you may receive multiple alerts even though you have clicked 'confirm receipt'.

What is Everbridge?

Everbridge is an emergency service company whose mission is to deliver timely, urgent communications.  Everbridge is the underlying service provider who delivers alerts sent through MessageMe.

What is MessageMe?

MessageMe is a service that allows you to receive notifications via phone calls, text messaging, and e-mail about emergency or urgent event occurring on campus. Additionally, MessageMe is used to alert people of school closures related to weather.